Survey for Research on Dealing with Unmet Expectations for Smart Home Use

A fellow academic from Newcastle University (Davit Marikyan) reached out to us to ask for support for their research. If you read our site, please check out and fill out the survey and help with their research:

Here is a project description they forwarded to us:

Research Project Title: Smart Home Use: Dealing with Unmet Expectations

The purpose of this research is to explore the smart home technology use experience and subsequent behaviour. This study aims to explore behaviour of individuals who experienced discomfort after the smart home technology use. Particularly, we want to understand how individuals behaved in incidents when smart home technologies did not perform as expected. For example, the incidents include but are not limited to malfunctioning of smart home technologies, unauthorised order of expensive products through devices with linked bank accounts, untimely software updates disrupting the technology functioning, cloud/system failures, private data leakage and etc.. Further, we want to understand how people dealt with those incidents to address disconfirmed expectations and achieve overall satisfaction.

This project is being undertaken by Davit Marikyan (PhD), Professor Savvas Papagiannidis and Dr Eleftherios Alamanos from Newcastle University. The research team has several research projects in the pipeline focusing on smart homes. The current survey is being undertaken with the purpose to inform academic and practitioners’ community on the ways how to improve users’ experience and provide empirical data explaining the factors influencing users’ satisfaction. In case if you would like to explore the projects of the research team, please browse the website

Please follow the link to take part in the survey

Please be assured that all answers are anonymous and kept confidential.